Patient Rights & Responsibilities
Patient Rights & Responsibilities
Committed to Ethical, Safe & Respectful Care
Tamani Home Healthcare is committed to delivering healthcare services in full alignment with the Dubai Health Authority (DHA) Patient Rights & Responsibilities Charter.
We believe that high-quality care is built on mutual respect, transparency, safety, and trust. The following outlines your rights and responsibilities when receiving services from Tamani.
Patient Rights
Respect & Dignity
- Be treated with courtesy, compassion
- Cultural sensitivity.
- Receive care without discrimination.
- Maintain privacy during home visits.
Safe & Professional Care
- Care from DHA-licensed professionals.
- Treated as per clinical standards.
- Receive safe and hygienic services.
Information & Informed Consent
- Clear diagnosis and treatment information.
- Understand risks and expected outcomes.
- Ask questions and receive clear answers.
- Provide informed consent before procedures.
Confidentiality & Privacy
- Have medical records kept confidential.
- Expect secure handling of personal data.
- Authorize disclosure only when necessary.
Participation in Care
- Participate in treatment decisions.
- Request clarification or second opinions.
- Receive continuity of care and follow-up.
Feedback & Complaints
- Raise concerns
- Submit complaints or service feedback.
- Escalate unresolved concerns to Dubai Health Authority
Patient Responsibilities
- Provide accurate medical information.
- Inform staff of any health changes.
- Follow the agreed treatment plan.
- Respect healthcare professionals’ advice.
- Provide a safe environment for home visits.
- Meet financial obligations as agreed.
Complaints & Feedback
If you have any concerns regarding your care, please contact:
Email: care@tamanihealth.com
Phone: +971 54 305 3505
Our Commitment
- Ethical medical practice.
- Clinical excellence.
- Patient confidentiality.
- Cultural sensitivity.
- Continuous quality improvement.